Privacy Policy

At Luxbrokers, we understand that your privacy is of utmost importance to you and ensure to protect it at all times. This policy explains how any data that we collect from you or you provide to us is processed, managed, protected and maintained in accordance with the data protection laws. Please note the information we collect through the website helps us cater to your needs and preferences better.

We prioritise our legal obligations and must emphasise that when providing loans or establishing pledges, we are required to inquire about the collateral and conduct necessary checks. When you avail of our pawnbroking service, you will be required to submit identification and hence, must carry valid identification with you. Please read below to find out what is required by us:

• Valid Passport
• Valid driving license
• Any government, local authority or court-issued document incorporating the customer’s full name, residential address and date of birth.

Information We Collect

• We receive, gather and store any information you provide on our website or in any other way.
• We also fetch the IP (Internet Protocol) address used to connect your computer to the desktop, password, login email address, connection and computer information and the purchase history.
• We use tools to measure and gather session information, page response times, and page interaction details. Lengths of visits to particular pages and also the methods used to browse away from one page to the other.
• We collect personal identification details like the name, payment details, email, password, comments, product reviews, personal profile, recommendations and feedback.

How We Collect

When you conduct any transaction on our website or feed information as a part of the process, we collect the above said personal information including the name, email address and residential address.

Why We Collect

Please note: your personal information will be used for the following purposes:

• To provide all customers with continuing technical support and assistance.
• To offer and operate the services.
• To offer our users and visitors a personalised service, including sending personalised promotional messages and notices.
• To create collective statistical data, which we or our business partners may use to improve the respective services.
• To act in accordance with the regulations and applicable laws.
• To detect and prevent money laundering and fraud.

During any discrepancy, we may contact and notify you for the following reasons:

• If any problems arise related to your account, we will try to troubleshoot the problems associated with it and try to resolve the dispute
• Gather your feedback via questionnaires and surveys
• To collect any money owed or fees
• Share service and company updates
• To ensure compliance with our agreement

We may reach out to you through text messages, phone calls, emails, and postal mail for all these purposes.

If you do not wish to share information

If you do not want us to process your data anymore, please reach out to: info@luxbrokers.co.uk

You also have the option to decline cookies by modifying your computer settings. Simply activate the “reject cookies” setting on your computer.

However, this may prevent us from providing you with services or products. Our legal obligation to comply with anti-money laundering legislation takes precedence over your choice to not adhere to the policies.

NOTE

Luxbrokers holds the right to modify this privacy policy at any point in time, so customers are requested to review it frequently. Changes, modifications and clarifications made will come under effect immediately upon posting on the website.

If we make any material change to the policy, we will notify you that it has been updated so you are aware of what details we collect and how we use them. We shall also share under what circumstances we made the changes.

CONTACT US

If you have any queries or would like to discuss your rights or make a complaint, please contact our team at: info@luxbrokers.co.uk or call 0207 123 5081