Luxbrokers provides a hassle-free return policy for 14 days on all items except personalised ones. To initiate a return, notify us within 14 days via email or phone, maintaining the item’s original condition.
Upon requesting a return, Luxbrokers will assign you an RMA number and provide the return address. It is crucial to include the RMA number with your return to ensure proper processing.
Please return the product in its original packaging with all accessories. Ensure secure packaging for the return, preferably using a tracked delivery service with adequate insurance.
Customers are responsible for returns unless the item is misdescribed or faulty. All items will be processed within 3-5 working days, and the payment will be refunded to the original payment method.